ABSTRACT
J. E. Hollingworth is an Associate Professor, Department of Communication Studies, Emerson College, Boston, MA. He is also a consultant, trainer, lecturer, author, and teacher specializing in communication and management for colleges, universities, government, private and nonprofit organizations throughout North America. https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780203190661/3d9e492f-ed5a-4ebf-a87a-9341b352a36e/content/fig22_B.jpg" xmlns:xlink="https://www.w3.org/1999/xlink"/>
