Analysing performance information needs: using framework approaches in a UK public healthcare organisation JOA N A . BA LLANTINE AND NIGEL CUNNINGHAM

doi:10.4324/9780203204962-26

Chapter

Analysing performance information needs: using framework approaches in a UK public healthcare organisation JOA N A . BA LLANTINE AND NIGEL CUNNINGHAM

ABSTRACT

The process of public sector reform has brought with it an increasing requirement for public sector organisations to develop performance indicators and to then measure their performance against those indicators (Blundell and Murdock 1997; see also Chapter 5). The UK public healthcare sector has been no exception, having undergone a series of substantial reforms during the 1980s and 1990s that had performance measurement implications.