ABSTRACT
Intercultural conflict is defined as the “experience of emotional frustration in conjunction with perceived incompatibility of values, norms, face orientations, goals, scarce resources, processes, and/or outcomes between a minimum of two cultural parties from two different cultural communities in an interactive situation” (Ting-Toomey and Oetzel 2001: 17). Intercultural conflicts are sometimes based on deep-seated hatred and centuries-old antagonism, often arising from long-standing historical grievances. However, a majority of everyday conflicts can be traced to cultural miscommunication, lack of understanding, or ignorance.
