ABSTRACT
The author considers the relevance of communication between designer and client at the design stage to the avoidance of failures which may lead to disputes and, ultimately, claims. The benefits of clarification of the design brief are examined. It is concluded that such clarification constitutes good practice. It is further contended that it is part of the legal obligation normally undertaken between architect and client where the former is the principal designer and the latter the building owner. The author’s general conclusion is that insufficient attention is often given to improved communication as a means of eliminating disputes and potential claims.
