ABSTRACT
Focus Groups are a cost-effective way of assessing user and customer requirements for IT (information technology) systems or products. However, specifying such requirements is not a simple process. Understanding the working or domestic activities of users that may be supported by future IT systems can be a lengthy process if carried out on an individual basis and by observation. There may be many categories of user and stakeholder whose different perspectives and requirements need to be elicited and prioritised. Thus the concept of assembling groups of users and stakeholders to discuss their current activities or ideas on a particular topic can be a simple and quick way to help establish user requirements.
