ABSTRACT
The problem of outpatient and general practice appointment systems will be well known to many students of health care management and health care managers, from accounts in the literature, patient feedback or personal experience. The fundamental problem is the case where patients are given appointments to see one
SUMMARY
or more doctors.The patients may arrive on time, early, late, or not at all and are seen by a doctor in order of arrival (or in order of appointment).The two primary performance measures are patients’ waiting time and doctors’ idle time.
