ABSTRACT
The term operations management refers to the planning and control of the processes that transform inputs into outputs.This definition also applies to health OM. Consider the individual doctor/patient consultation.The input to the consultation process is a patient with a request for health care. The output of the consultation process might be that the patient is diagnosed, referred to a further service, or cured.The resources that have to be managed to transform inputs into outputs are those associated with the care provided by the individual doctor: for example, their time and any diagnostic or therapeutic services that they use.
