ABSTRACT
Many organizations are facing an uncertain future. This understandably raises anxiety and stress levels, often to the point where people cannot think, and just feel helpless. It can also lead to greater difficulty in working together, due to distrust, lack of information, and greater competitiveness for dwindling resources. Yet in these situations, it is more crucial than ever to think, plan together, identify areas where one can still influence events, and hold in mind the needs of the clients. This chapter describes one example of this kind of situation, and how consultancy restored some capacity to face the future and make plans, despite uncertainty.
