ABSTRACT
Five key interfaces between the statutory and voluntary sectors are explored: purchasing/providing, service development, culture and values, volunteers, quality assurance and regulation. The contract culture has undermined voluntary sector independence so that voluntary income and labour now subsidise many essential public services. Although there are voluntary agencies who thrive on a firmer financial footing, some staff and volunteers find traditional values have been eroded by the business/regulation ethos. New relationships can offer potential for some creative service developments as long as the voices and needs of service users are not forgotten by purchasers concentrating on cost rather than quality.
