ABSTRACT
Trainers, counsellors, therapists and coaches may need to consider new theoretical frameworks within which to operate and will need to start by acknowledging the fundamental principles that govern the ‘decoding’ between transmitter and receiver in this type of communication and therapeutic relationship. Without the clues and cues of facial expression, body language and tone of voice, individuals have little choice but to fill in the blanks. Making sense and anticipating reactions, responses and meaning can only be achieved from data collected in life experiences.
