ABSTRACT

Paradoxically, as the culture of care advanced in line with modern thinking, many care facilities, including Woodside, were having to tighten their belts in terms of expenditure and reducing staff numbers. Those who kept their jobs had to work harder and faster to keep up with tasks, coping with an increasing sickness rate and consequent rapid turnover of staff. Attention to delivering care in a personcentred way was relegated to an ever lower place on the agenda. (The National Service Framework for Older People 2001:23).