ABSTRACT
Over the last two decades there have been many changes in educational policy worldwide, with an increasing emphasis on public accountability. Alongside this, student numbers have increased globally, as well as the student body becoming more diversified in terms of age, background, qualifications and culture. Consequently this has led the higher education sector in the UK needing to rethink and adapt many of its practices, thus helping to ensure that all students receive a positive learning experience. Support for these changes has come from a number of directions including funding by the UK government and other national organisations.
