Appendix 7.3 SERVQUAL questionnaire to measure the importance of each dimension adapted for a police context

doi:10.4324/9780203464083-20

Chapter

Appendix 7.3 SERVQUAL questionnaire to measure the importance of each dimension adapted for a police context

ABSTRACT

Listed below are ﬁve features of the service provided by the police service. We would like to know how important each of these features is to you.

Please allocate a total of 100 points among the ﬁve features, according to how important each feature is to you. The more important a feature is to you, the more points you should allocate.