ABSTRACT
Leaders in government organisations have been advised to focus on a strategic triad in order to ensure that they achieve the high rate of innovation required for the information age. This entails adding value to services and regulatory activities through the use of information technology (IT), building external support and developing organisational capacity and infrastructure (Harvard Policy Group on Network-Enabled Services and Government 2000). This triad is drawn from a theory of strategic management in government, which has been developed in the United States (Heymann 1987; Moore 1995) and can be used to conceptualise strategic change (Joyce 2000).
