ABSTRACT
Over the last decade, several different Service Delivery Models (SDMs) have been tried in the rural drinking water supply sector in India, including that of the Swajaldhara programme of the Government of India (GoI), the Water and Sanitation Management Organisation (WASMO) of the Government of Gujarat, and those of the World-Bank-supported schemes in Maharashtra (Jalswarajya) and Kerala (Jalanidhi). This chapter details these innovative approaches to service delivery at the national policy level, as well as the intermediate and system levels, before discussing key success factors behind the spread and sustainability of innovative SDMs and challenges for future scaling up, including the fact that effective scaling up to 100 percent may well be impossible.
