ABSTRACT
Shank (2008a) and Driscoll (2008) argue that, although the hype for e-learning promises that professional training can be made available for easy access by removing the time and cost needed for travel and by allowing learners to shift the schedule for learning at their convenience, the reality is that e-learning has not been very successful. Only a small percentage of corporate training has been moved to e-learning, and user satisfaction is not high. Why is there such a disjunction between the supposed value of professional training materials and their low rates of usage?
