ABSTRACT
In engaging web-based communication, user control does not rest simply with the designer or with the user. Instead, it is a participatory and communal process that engages multiple users in rich and productive interactions. To share control with users, designers need to maximize user options, provide for a wide range of user choices and preferences, and permit rich and varied user-system and user-user interactions. Zappen and his team illustrate these strategies using their design revisions of a youth-services information system.
