This is a time of unprecedented social, political and economic change, with global competition in the ascendant and the irresistible rise of information technology continuing to bring with it greater freedoms – and greater responsibilities. Add to this flux a more general awareness of the true environmental costs of wasted resources, human as well as material, and it becomes clear that if they are to thrive in this new climate, then organizations too must be ready to change: to think afresh about ways of driving down costs, delivering value and, above all, getting the best out of their people.