ABSTRACT
The U.S. Congress, after a relatively slow start in the 1990s, is now making some progress in meeting the demands of online communications. Fueled by the growing use of e-mail by constituents and the development of online grassroots efforts, Congress has been inundated 236with e-mail. By using filtering systems, better software and hardware, and, most of all, better management techniques, many offices are now equipped to handle the great increase in electronic mail. While several steps behind the private sector, through fits and starts, Congress is attempting to catch up and meet the rising demand and volume of electronic communication. In some offices, there has been considerable progress in developing effective, interactive Web sites. These exceptional Web sites should serve as models of dynamic online communications, but for most congressional Web sites, there is a long way to go. Much depends on the attitudes and priorities set by lawmakers and their senior staff.
