ABSTRACT
Singapore was ranked 20second in Accenture’s e-Government Leadership study in the years 2000, 2001, and 2002. As an innovative leader in e-government, Singapore strives to achieve the concept of “Many Agencies, One Government” by delivering services that are integrated from the customer’s viewpoint, regardless of the number of agencies involved in providing the service. The Singapore e-Government Action Plan was launched in June 2000 with the vision of transforming public service into a leading e-government program to better serve the nation in the digital economy.
