Every open space is subject to a unique set of constraints, issues and opportunities. The way in which these are addressed through design and management processes and practice is central to the place-keeping aim of sustaining well-used and cared-for places. A well ‘made’ (designed and built) place does not necessarily develop into a well-loved and used place. As we posit through this book, what happens through the ongoing process of management is equally important, if not more so. However, the importance of good design and management and the relationship between the two is often ignored or appears to be little understood. This chapter begins by exploring what we understand by design and management in place-keeping and how they contribute to creating great places.