ABSTRACT
Since 1995, reference staff at Oregon State University’s Valley Library have engaged in a process of cooperative reference desk scheduling. The system was originally adopted to allow staff to have more influence in tailoring desk hours to their individual work schedules, but the department discovered that it also encourages and reinforces a climate of cooperation and collegiality among the reference staff. This paper describes the creation of the system and examines the reasoning behind it, the steps taken to implement it, and how it continues to evolve in an ever-changing library environment. Also examined is how this system has influenced other work done in the Reference and Instruction Department beyond the reference desk, and how it might be adapted and applied for use in other tasks in the future. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com" xmlns:xlink="https://www.w3.org/1999/xlink">https://www.HaworthPress.com> © 2003 by The Haworth Press, Inc. All rights reserved.]
