ABSTRACT
Librarians participating in Oregon's collaborative statewide virtual reference project used an analysis of chat reference transcripts to evaluate librarian performance. doi:10.1300/J120v46n95_02 [Article copies available for a fee from The Haworth Document Delivery Service: 1–800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com> © 2006 by The Haworth Press, Inc. All rights reserved.]
