ABSTRACT
Virtual reference offers some unique new opportunities for evaluation due to the richness of the transcripts and other automatically collected data. To put evaluation of virtual reference into context, however, libraries should view and evaluate virtual reference as part of the whole of a library's reference service. Holistic evaluation pursues an integrated approach to evaluating the total of a library's reference service. doi:10.1300/J120v46n95_07 [Article copies available for a fee from The Haworth Document Delivery Service: 1–800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com> © 2006 by The Haworth Press, Inc. All rights reserved.] 100
