ABSTRACT
SupportNet Online (https://supportnet.merit.edu) is a set of web-based training modules and resources specifically designed to help teachers and technical support personnel in educational settings. This session will show examples of different modalities used for presenting the materials -- text, audio/slide, hands-on exercises, interactive quizzes, etc. A summary of findings about how people use the SupportNet materials will be presented. There will be a chance for researchers to see some of the materials and output of site analysis software. The focus will be on displaying what can be determined by observing utilization patterns in online learning environments.
