ABSTRACT
Research on emotional intelligence has come a long way since we described a framework for considering these competencies in our first article on the topic (Salovey & Mayer, 1990). Great strides have been made even in the single decade since the utility and importance of emotional intelligence was popularized in a best-selling book (Goleman, 1995). The chapters in this volume—many written by investigators whom I proudly consider friends—suggest that the idea of an emotional intelligence has been useful to the field of organizational behavior and that outcomes relevant to business success are predicted by skills and competencies not traditionally thought to be job-related, in the technical sense, or measured by conventional tests of intelligence.
