ABSTRACT
The contemporary workplace includes new identifications and communication practices across cultural and national boundaries. Students of business/management, and others in the workplace, need intercultural communication skills and knowledge to handle this increasingly complex, ambiguous, and pluricultural context (Mintzberg 2004). They must also be able to account for individual distinctiveness in the local environment and foster the human engagement that enables development. How, then, is intercultural communication-as a theoretical concept, a practical tool, and an educational discipline within management education-to be conceptualized and delivered? In this chapter, I attempt to answer this question. I begin by exploring conceptualizations of
intercultural communication that have influenced its teaching and research in the management/ business context. Next, I describe some critical responses to this situation and more recent approaches that seek to develop experiential learning and critical/reflective intercultural action. Then, I outline my own approach and research activities to promote student intercultural learning. I finish with implications and possible future directions.
