ABSTRACT
This chapter is about the enactment of institutional role-identities as a product of the give-and-take of social interaction, not a product of individual performance. The core of the chapter is an analysis of filmed enactments of the role-identities of supervisor and subordinate in a particular workplace. The issues, topics, and claims developed here, and their relevance to the theme of this book, the “consequentiality of communication,” arose inductively from these data. For that reason, the topic of consequentiality is not explicitly addressed until the closing discussion.
