ABSTRACT
The recent expansion of the processes through which knowledge is created has generated new networks, connecting a wider series of actors who compete, cooperate, and innovate together, both on the technical side, enhancing the features and functionality of the products, and on the “intangible” or “symbolic” side, creating the “sense” assigned to the product by the consumers. This has raised questions on the categories we can use to understand knowledge creation in these networks and communities. What category should be used to analyze these processes without distorting their nature, i.e., keeping tied together the individual and the social interaction, the technical and the intangible sides of innovation?
