ABSTRACT
During the last decades there has been increased economical and political pressure on public and private organisations in advanced industrialised countries to rethink and alter the provision of their services (Borins, 2002; Betts and Holden, 2003). Central to the ongoing reorientation is the transition from acquiring single goods and services, as was formerly the case, to the procurement of integrated product-service packages of complex performance (Davies and Hobday, 2005; Lewis and Roehrich, 2009). With the combination of products and services, many organisations are confronted with the development and implementation of new procurement strategies and, related to this, new contractual and organisational arrangements and structures (Davis, 2007; Zheng et al., 2008). One of the major challenges for these organisations is to understand and structure the learning processes that create and establish the capabilities to procure, contract, and organise product-service packages of complex performance.
