ABSTRACT
Within this time period, organizational scholars have examined an array of questions about the concept of trust, including its nature, how it affects the functioning of groups and organizations, and how it develops. Given its central role in many behavioral phenomena it has been discussed in multiple literatures including economics, sociology, and psychology, to name a few. As we discuss in this chapter, social psychology has played a particularly critical role in the development of knowledge about trust. In particular, we focus on how it is informing a new and important question in the literature: how trust is repaired once broken. Before turning to this issue, however, we review research that has discussed the role that trust plays in facilitating effectiveness of individuals and groups. This work helps to understand not only why the literature on trust has been of significant interest but also why the topic of trust repair is important. The
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chapter summarizes our own perspectives and research on these issues, but we also draw liberally from work of other scholars.
