ABSTRACT
Since the introduction of the World Wide Web in the mid-1990s, online (web-based) learning has attracted a great deal of interest in the Norwegian service industries and many companies are now pursuing web-based training for their staff. We use the term “web-based learning portal” and “web portal,” to refer to the technology that aims to mediate work and learning. We show that this form of technology can strengthen the integration of work and learning when part of the work is computer-based, which is increasingly becoming commonplace in many organizations.
