ABSTRACT
The focus of this chapter is on the design and use of new strategies for (1) distributing the work of managing traffic flows through the National Airspace System (NAS) in the United States (an FAA function), while (2) providing operators in the NAS with increased flexibility to manage their particular operations. These two issues in traffic management highlight the importance of designing an architecture for distributing cognitive work that takes into consideration the distribution of knowledge, expertise, data, processing capabilities, and motivations among a diverse set of organizations and individuals so that effective system-level performance emerges. At a more detailed level, they also emphasize the need to:
With its emphasis on the support of a large-scale distributed work system that is enabled by advanced decision support and communication technologies, this chapter thus complements and extends the coverage provided by the chapters by Perry and Wears (Chapter 4, dealing with large-scale coordination of work) and Thunholm (Chapter 8, emphasizing knowledge management and the use of mental simulations).
