Arlie Russell Hochschild: The managed heart, feeling rules, and emotional labour: Coaching as an emotional endeavour

Arlie Russell Hochschild was born in Boston, Massachusetts in 1940. After finishing her undergraduate degree in international relations at Swarthmore College, she went on to undertake postgraduate work in sociology at the University of California, Berkeley. Having successfully completed her doctoral studies, Hochschild was appointed as a member of the faculty. She was to spend her entire academic career at Berkeley until she retired in 2006.