Learning best human resource management practices from Spanish multinationals in Latin America: A case study of Telefónica

This chapter will examine Telefónica’s historical development in Latin America and identify key aspects of its human resource management (HRM) practices that have contributed to its success in the region. The company’s human resources policies and practices have played a key role in its ability to dominate the region’s telecommunications sector through several major economic crises and in the face of pressure from powerful American competitors.