Improve Your Circulation: Does Your Library Have a Family History of Poor Service? Staff Development at Small Town University

Many academic libraries never achieve their full potential because of poor organizational structures. Having the wrong staff, in the wrong place, at the wrong time can be devastating to operational plans and to service promises alike. The most deadly place to have a non-functioning or underachieving department is in Circulation. A university library with an untrained, underperforming, and unhappy Circulation Department can not survive in the twenty-first century.