ABSTRACT
While mobile teleworking might be considered a neglected subject in itself (Hislop and Axtell, 2007), when it comes to studies of mobile workers (or teleworkers more generally) many of these focus on professional or administrative roles, and jobs such as engineering have received relatively little attention (Churchill and Munro, 2001). However, mobile service and repair engineers are an interesting group to examine because they might be considered an almost ‘pure’ example of a mobile worker. This is because they predominantly work at locations beyond their home and employer’s office; spending most of their time out in their vehicles or at customer sites (see Hislop and Axtell, 2007). Typically, mobile engineers do not spend much time at their employer’s premises, as their main role is to service or repair equipment located with the customer.
