ABSTRACT
This chapter focuses on the development of responses in the banking sector, a sector which has undergone rapid and extensive change since the end of the 1980s. In particular, the deregulation of the industry and the impact of information technology, which will be discussed below, have introduced major changes which are being experienced at different rates in the different countries. Within this context one would expect to find more developed union responses in those countries which have been exposed to change earlier and more extensively, and this is to a considerable extent borne out by our findings.
