ABSTRACT
If you’ve picked up this book in search of pearls, you are seeking to understand how to build a program of analytics to better your organization. We are all trying to answer some of the following questions:
Do I really understand the business of healthcare to the fullest extent necessary?
Am I prepared to answer the really hard questions about the safety, quality, cost, and experience of care that is being delivered?
Why do the retail, revolving credit, hospitality, and Internet industries know more about assessing patterns and predicting the necessary next actions than does the healthcare industry today?
