ABSTRACT
The chapter focuses on how the internet has reshaped how states interact with their citizens. It opens by noting the varieties of e-government and proceeds to theoretical perspectives on the topic, including various stages models and the widely used Technology Acceptance Model. The next part concerns obstacles to the successful implementation of e-government, such as gender roles, resentful bureaucrats, and the digital divide. The chapter concludes with an examination of e-government in practice in three East Asian cities, Shanghai, Seoul, and Singapore.
