ABSTRACT
This chapter addresses issues related to feedback to officers, including who should deliver feedback, what feedback should be given, and shows how often feedback should be conveyed. It highlights the critical role of trust in the feedback process and the creation of a climate conducive to feedback and discusses the future of performance appraisal and management, including the role of online appraisals, performance improvement initiatives, and self-evaluation. The chapter explains what role performance appraisal research plays in the evaluation of police officer performance specifically. It summarizes key areas of research on performance appraisal in organizations, pointing out related theory, goals, and other traditional issues found in the research and practice literature. The chapter discusses those system elements that lead to effective performance appraisal and management programs, offer information on where programs can get off track, and document the evidence for performance improvement as a result of performance management.
