Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency

doi:10.4324/9780429271335-24

Chapter

Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency

ABSTRACT

Reprinted from Public Administration Review, Vol. 56, No. 3 (May-June 1996), pp. 227-234. Copyright American Society for Public Administration 1996. Some material has been omitted.