Total Quality Management: Its Relationship to Administrative Theory and Organizational Behavior in the Public Sector

New frontiers are opening for Organizational Development (OD) practitioners as experience in both the public and private sectors demonstrates the enormous potential of Total Quality Management (TQM) to meet today’s organizational challenges. This emerging evidence suggests that a new thrust of TQM encompasses and integrates many elements of organizational development and change theory. In short, TQM and OD reinforce one another. When implemented together, they are a powerful approach for dealing with the organizational challenges facing today’s public sector managers.