ABSTRACT

The private sector, driven by a global competitive environment, faces the challenge of improving services while lowering costs. As a result, many companies have adopted innovative business practices to meet customer needs and retain profitability. DOD faces a similar challenge of providing better service at a lower cost. With the end of the Cold War, DOD’s logistics systems must support a smaller, highly mobile, high-technology force. Due to the pressures of budgetary constraints, DOD also must seek ways to make logistics processes as efficient as possible.