ABSTRACT
The history of quality management can be traced way back to medieval Europe, where work completed by journeymen and apprentices was evaluated and inspected by a skilled worker to ensure that the quality of the finished product was up to the required standard and, most importantly, ensured the satisfaction of the buyer. The quality movement can trace its roots back to thirteenth-century medieval Europe, where craftsmen began organising themselves into unions called guilds. Craftsmen themselves often placed a second mark on the goods they produced. Management should define and document a quality policy, an organisation structure, including responsibility and authority. Management should make available verification resources, appoint a management representative and carry out management reviews. A corrective action procedure must be documented defining what is to be analysed, how corrective actions are to be initiated and obtained to prevent reoccurrence.
