ABSTRACT
Project control means nothing unless the project manager understands people and knows how to communicate with them, motivate them and meld them into an enthusiastic team. In addition to language, communication includes such simple things as facial expression, body attitude (aggressive, friendly, passive and so on). The project manager needs to ensure good rapport with everyone at the top and lowest levels of the organization. Maslow understood that the motivation of people is a complex subject that goes well beyond simply giving people a salary raise. He identified a hierarchy of needs that can be represented in the form of a pyramid, with the most fundamental needs at the pyramid base. Frederick Herzberg found that the motivational factors could affect an individual’s satisfaction in varying degrees. At the lowest level, with no motivating factors at all, there was no satisfaction, but neither was there dissatisfaction.
