ABSTRACT
Considerable evidence exists that crucial factors determining the impact of microcomputer adoption relate to the management of adoption efforts, rather than to technical issues of hardware, software, or computer skills. This chapter covers some of the tools for developing and implementing an information technology (IT) strategy and ways they can help improve the adoption and use of microcomputers by governments of less-developed countries. Henderson suggests that the first step in building an IT strategy is to use the Critical Success Factor (CSF) method. The second step involves an examination of the assumptions that underlie the CSFs. The third step is to examine the Value-based Processes, and the fourth step is to examine the Critical Decision Set of the managers. The final step is to develop a Strategic Data Model. Mechanical, peripheral projects are intended only to improve the efficiency of existing operations in some section of the organization.
