ABSTRACT
This chapter focuses on the general communications process. As a mechanism for analysis in general and for planning and structuring the presentation and communication of intelligence specifically, group problem solving is not always better than individual problem solving. Group problem solving improves the communication of intelligence findings and products. The chapter highlights several areas of communications, especially in relation to the users or consumers of finished intelligence. The principles of groupthink and the characteristics of decisions without groupthink have clear relevance to intelligence group problem solving. Groups-primarily in the form of small working groups rather than large, institutionalized groups-are used throughout the intelligence community. The ability to communicate clearly, effectively, and with empathy is essential to the intelligence analyst. The type of consumer who is the target of a product or briefing is relevant; the contrast between intelligence which goes to other experts and the kind which goes to a very high level policymaker is particularly striking.
