ABSTRACT
Nonprofit organizations are just as susceptible to crisis as organizations in any sector. Despite this, research and practice often overlook the unique elements of a nonprofit organization in their limited resources, reliance on members, volunteers, and donors, and their impact from other networked organizations. Through a review of the literature on nonprofit crisis communication and a case study of an organization impacted by crisis, this chapter offers a theoretical framework and practical insights specifically for nonprofit organizations managing a crisis.
