ABSTRACT
The emergence of the electronic library has greatly increased access to bibliographic information. While there are many new technological advances in information services, electronic delivery is still only possible in limited forms. Users often have the capability to identify information, verify its availability status, and even place an order for it electronically. Nevertheless, in most cases, it can only be delivered via conventional means. This creates a situation where a great amount of bibliographic information can be located online in real time, but acquisition of this information may be time-consuming and lead to patron frustration. Some enduring purposes of traditional access services are thus discussed in terms of their significance in an electronic library environment.
